Firewood Logs

A full refund will be made if a delivery date can't be fulfilled within 28 days of payment.

Get in touch via email at tom@theglasgowtreesurgeon.co.uk or call us on either 0141 3211569 or 07789 811469

TERMS AND CONDITIONS

of

GTS TREE SURGERY LTD

Overview

This document outlines the legal terms and conditions on which we conduct business

with you. These terms and conditions are binding to the exclusion of all other

agreements and all other terms and conditions that may be in force at the time of your

engagement with GTS Tree Surgery Ltd. Please read these terms and conditions

carefully, making sure that you fully understand them, before ordering any services or

products from us. By using our website or ordering any of our products, you agree to

be bound by these terms and any other terms expressly referred to in it. Where

purchases are made online through any website owned by GTS Tree Surgery Ltd, by

ticking the acceptance box you confirm that you accept these terms and conditions.

Where purchases are made offline or by any other means, confirmation in writing of

your agreement to buy, through email or other verbal communication, OR part or full

or part payment of an invoice issued by us, confirms that you unconditionally accept

these terms. If you do not accept these terms and conditions, you may not order

services products from us. Any variation to these terms (including any special terms

and conditions agreed between the parties) shall be inapplicable unless set out on the

invoice or otherwise agreed in writing between the parties. These terms will govern

and be incorporated into every contract and shall prevail over any terms or conditions

(whether or not inconsistent with these terms and conditions) contained or referred to

in any correspondence or implied by custom, practice or course of dealing. We amend

these terms and conditions from time to time and the date of the last revision is

included at the end of this document. Every time you wish to order products please

check the terms and conditions to ensure that you understand all clauses which are

currently in force.

Definitions

“GTS”, “The Glasgow Tree Surgeon” and “Hardwood Logs” are trading styles of GTS

Tree Surgery Ltd, a company registered in Scotland with registered address 1/1, 5

Queensborough Gardens, Glasgow G12 9PW (Company Number: SC721080).

‘Conditions’ means the Terms and Conditions stated in this document

‘Site’ means the websites owned and operated by GTS Tree Surgery Ltd 

‘Website User” is any person visiting one or more of our websites.

‘Retail Buyer’ means a person or individual who is purchasing products from GTS

Tree Surgery Ltd. 

“Shipper” is any entity purchasing transport or transport related services from GTS

Tree Surgery Ltd.

1. Information about us

1.1 We are GTS Tree Surgery Ltd Limited, a company registered in SCotlandand

Wales under company number SC721080 and VAT number GB 411535532.

1.2 The Glasgow Tree Surgeon is a trading name of the GTS Tree Surgery Ltd, and all

terms and conditions set out here are applicable to the transactions and business

activities of The Glasgow Tree Surgeon.

1.3. Our websites include (but are not limited to), ww.theglasgowtreesurgeon.co.uk.

1.4 You can contact us by writing to us at:

GTS Tree Surgery Ltd

1/1

5 Queensborough Gardens

Glasgow

G12 9PW

TERMS AND CONDITIONS APPLICABLE TO USERS OF OUR WEBSITES

2. Access

2.1 GTS Tree Surgery Ltd is the legitimate owner and operator of the Site

www.theglasgowtreesurgeon.co.uk.

2.2 You are provided with access to our Site in accordance with these Conditions and

any use of them must be in accordance with these Conditions.

2.3 Your use of the Site is subject to these Conditions. By using the Site, you will be

deemed to have accepted and agreed to be bound by these Conditions.

2.4 We provide the Site on an ‘as is’ basis and make no representations as to the

quality, completeness or accuracy of any content made available on the Site.

2.5 To the maximum extent permitted by law we exclude all conditions, warranties and

other Conditions that might otherwise be implied by law into these Conditions

2.6 To the maximum extent permitted by law we exclude any and all liability to you,

whether arising out of these Conditions or otherwise in connection with the use of the

Site

2.7 Nothing in these Conditions is intended to exclude or limit any liability that may

not by law be excluded or limited, in particular none of the clauses are intended to

limit any rights you may have as a consumer under local law or other statutory rights

which may not be excluded.

3. Our Rights

3.1 We reserve the right to modify or withdraw, temporarily or permanently, this Site

(or any part thereof) with or without notice to you.

3.2 We reserve the right to restrict your access to the Site or part of it.

3.3 We reserve the right to protect our intellectual property rights contained on the

Site, including all text, pictures, videos and other content made available on the Site.

You may not make copies of such content without our prior written permission.

3.4 We reserve the right to take legal action in the event that our intellectual property

has been taken for use without our permission.

4. Use of the Site

4.1 Your permission to use the Site is personal to you and not-transferable.

4.2 Your use of the Site is conditional upon the rules set out in these Conditions.

4.3 By using this Site you agree to not use it for any fraudulent or unlawful purpose.

4.4 By using this Site you agree to not use it to defame, abuse, harass, stalk, threaten

or otherwise violate the rights of others.

4.5 By using this Site you agree not to impersonate any person or entity, falsely state

or otherwise misrepresent your affiliation with any person or entity in connection with

the Site.

4.6 By using this Site you agree to not interfere with or disrupt the operation of the

Site or the servers or networks used to make the Site operational.

4.7 By using this Site you agree to not transmit or otherwise make available in

connection with the Site any virus, malware, bloatware, ransomware, worm, trojan

horse or other computer code that is harmful, invasive or could damage the operation

of, or monitor the use of, any hardware, software or equipment.

5. Third party links

5.1 To provide suggestions or easier use we may provide links to other websites.

5.2 You acknowledge and agree that we are not responsible for and do not endorse

such external websites or resources and that use of any such third party websites is

entirely and wholly at your own risk.

6. Privacy and Security

6.1 By using our Site you agree that we may collect, process, and store information

about you including details of your visits such as pages viewed and the resources that

you access. Such information includes traffic data, location data and other

communication data.

6.2 By using our Site you agree that we may collect, process, and store information

you explicitly provide to us, including email addresses, phone numbers, mailing

addresses collected through processing of purchases, inquiries through our contact

form, requests for samples or registration for our prize draws.

6.3 By using our Site you agree that we (or our advertisers) may collect, process, and

store cookies, where appropriate, to gather information about your computer in order

to assist us in improving our website, and you acknowledge that you are able to

adjust the settings on your computer to decline all setting of cookies if you wish.

6.4 You agree that we may from time to time email the contacts in our database

regarding special offers or general information. Any such emails will contain an

unsubscribe facility so that users can choose to be taken off our mailing list. No

further emails will be sent to any recipients that have chosen to unsubscribe from our

mailing lists.

6.5 In operating the Site it may become necessary to transfer data that we collect

from you to locations outside of the European Union for processing and storing. By

providing your personal data to us, you agree to this transfer, storing or processing.

We do our upmost to ensure that all reasonable steps are taken to make sure that

your data is treated stored securely.

6.6 Unfortunately the sending of information via the internet is not totally secure and

on occasion such information can be intercepted. We cannot guarantee the security of

data that you choose to send us electronically, and sending such information is

entirely at your own risk.

6.7 You agree that we may disclose personal information to a third party in the event

that we sell any or all of our business.

6.8 You agree that we may disclose personal information to a third party where we are

legally required by law to disclose your personal information.

6.9 You agree that we may disclose personal information to a third party to assist with

fraud protection and reduce the risk of fraud.

6.10 In accordance with the Data Protection Act 1998 you have the right to access

any information that we hold relating to you. Please note that we reserve the right to

charge a fee of £10 to cover costs incurred by us in providing you with the

information.

TERMS AND CONDITIONS APPLICABLE TO RETAIL BUYERS

7. Our Products

7.1 Any images of our products are for illustrative purposes only. Although we make

every effort to display our products accurately, we cannot guarantee that the products

exactly reflect them. The products you order may vary from any images you have

seen on our Site or on any other advertising.

7.2 The packaging of the products may vary from that shown on any images which are

used on our Site or advertising materials.

7.3 All of our products are subject to availability. We will inform you by email as soon

as possible if the product you have ordered is not available.

7.4 In the event that the product you have ordered is not available, we reserve the

right to cancel the order and refund the Retail Buyer in full. 

8. Purchases

8.1 You may only purchase products from us if you are 18 years or over.

8.2 By placing an order by phone or on our Site, Retail Buyers are deemed to have

accepted the Conditions unconditionally, and we intend to rely upon these Conditions

and any document expressly referred to in them in relation to the contract between

you and us.

8.3 While GTS Tree Surgery Ltd accepts responsibility for statements and

representations made by our duly authorised agents, any variations from these

Conditions must be confirmed in writing by a Director of the company.

9. Prices and Fees

9.1 The price of products and any applicable delivery charges shall be the price set

out in the order form (online cart) or summarised to you over the phone.

9.2 We take all reasonable care to ensure that the price is correct at the time our Site

or authorised agents provide it to you. However if we discover an error in the price we

reserve the right to cancel your order and issue a full refund.  

9.3 Prices for our products may change from time to time, but changes will not affect

any order which we have already delivered.

9.4 Where there is an option of a reduced rate of VAT, you may only choose that

option if you are entitled by law to that lower rate of VAT. Choosing of the correct rate

of VAT is the responsibility of the Retail Buyer, and any fraudulent use of this feature

may result in an investigation of the Retail Buyer by Her Majesty's Revenue and

Customs (HMRC). GTS Tree Surgery Ltd accepts no liability for fraudulent use of

selectable VAT rates.    

9.5 Retail Buyers can pay for products using Debit or Credit card only. We do not

accept payment by cheque or cash.

10. Cancellation

10.1 Retail Buyers may cancel their contract of purchase between the time of

purchase and prior to delivery of goods for any reason. The deadline for cancellation

is at least 48 hours prior to the delivery slot. For orders cancelled after we have

dispatched the order, there is a return fee of £40, which is the true cost of returning

the goods to us. 

10.2 To cancel your contract, you must contact us in writing by sending an email to

tom@theglasgowtreesuregon.co.uk or by sending a letter to GTS Tree Surgery Ltd at

the address provided in Clause 1.

11. Delivery to Retail Buyers

11.1 GTS Tree Surgery Ltd will deliver orders within 28 days of placing an order. Any

indication of delivery times, waiting periods, delays and so on, are purely estimations

and not contractually binding.

11.2 If GTS Tree Surgery Ltd fails to deliver within 28 days of placing an order, a

Retail Buyer may cancel the order and receive a full refund.

11.3. For orders delivered on pallets, Retail Buyers agree to accept delivery to

kerbside or onto a private driveway if access is possible. Any movement of the goods

from the kerbside and to the Retail Buyer’s property or any other location is not

guaranteed and purely at the discretion of the delivery driver. The cost of moving the

goods after kerbside delivery has occurred lies solely with the Retail Buyer.

11.4 GTS Tree Surgery Ltd explicitly reserves the right to cancel delivery where a

Retail Buyer has ordered goods to be delivered to a site where (a) there is no flat

surface to land the pallet, such as soft ground such as grass, gravel or soil, (b) where

it is illegal for a lorry to park or offload, (c) where the surface of the access road is

very unstable, soft or muddy, (d) where the access road is on an incline greater than

12 (twelve) degrees, and (e) where the access road does not provide 3 (three) metres

width clearance and 5 (five) metres vertical clearance. In the event of delivery

termination due to any of these reasons, the Retail Buyer will bear the costs of

sending and returning the goods to GTS Tree Surgery Ltd.

11.5 We will deliver to the address specified when you place an order. In the event

that you have provided an incorrect address you must advise us as soon as possible

and inform us of the correct address. If delivery is made to an incorrect address

specified by you, we will not be held responsible for moving the goods at a later date.

Any relocation of the goods after the initial delivery will be at our discretion and at the

Retail Buyers expense.

11.6 Prior to the arrival of your goods you will have agreed the date for your delivery

or with one of our authorised agents. If you are not home at the time delivery is

attempted on that date and have not confirmed that the delivery can be left without

the Retail Buyer being present, the cost of redelivery on a new date will be covered

by the Retail Buyer.

11.7 You agree to take delivery of your order within 28 working days of placing your

order. We reserve the right to charge a storage fee of up to £10 per item per day from

the 29th day onwards. 

11.8 In the event of any damage to your property in the course of delivery, you agree

to provide us an estimate for damages in the first instance. We may decide, at our

discretion, to seek an independent quote for repairs. We reserve the right to use

insurance to cover such costs. No works or repairs can be carried out at the expense

of GTS Tree Surgery Ltd without prior approval in writing from ourselves. Any

unauthorised repairs will be entirely at the expense of the Retail Buyer.

11.9 GTS Tree Surgery Ltd disclaims all liability from any damage or death to any

property or person that may occur during the delivery process. Any liability for

damage that may occur during the delivery process lies strictly with our contracted

third party haulier.

11.10 We do not deliver to addresses outside of Glasgow and the surrounding vicinity

(up to 20 miles).

12. Extent of Liability Retail Buyers

12.1 If we fail to comply with these Conditions, we are responsible for loss or damage

you suffer that is a foreseeable result of our breach of these conditions or our

negligence, but we are not responsible for any loss or damage that is not foreseeable.

12.2 Loss or damage is foreseeable if it was an obvious consequence of our breach

or if it was contemplated by you and us at the time we entered into the contract.

12.3 Retail Buyers agree not to use our products for any commercial, business or re-

sale purpose unless we specifically agree this with you in writing. GTS Tree Surgery

Ltd accepts no liability to Retail Buyers for any loss of profit, loss of business,

business interruption, or loss of business opportunity.

12.4 GTS Tree Surgery Ltd does not in any way exclude or limit our liability for death

or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or

breach of any applicable consumer protection laws.

13. Events beyond our control

13.1 We will not be liable or responsible for any failure to perform, or delay in

performance of, any of our obligations under a contract that is caused by an event

beyond our control.

13.2 An event beyond our control means any act or event beyond our reasonable

control including without limitation: accident to our breakdown of delivery vehicle,

strikes, lock outs or other industrial action by third parties, civil commotion, riot,

invasion, terrorist attack or threat or terrorist attack, war (whether declared or not) or

threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence,

epidemic, natural disaster, failure of public or private telecommunications networks or

impossibility of the use of railways, shipping, aircraft, motor transport or other means

of public or private transport.

13.3 If an event beyond our control takes place that affects the performance of our

obligations under a contract, GTS Tree Surgery Ltd will contact you as soon as

reasonably possible to notify you.

13.4 In the event of an event beyond our control, GTS Tree Surgery Ltd’s obligations

under a contract will be suspended and the time for performance of our obligations

will be extended for the duration of the event beyond our control.

13.5 Where the event outside our control affects our delivery of products to you, we

will arrange a new delivery date with you after the event outside of our control is over.

14. Communications

14.1 When we refer to these Conditions, to “in writing” this will include by email or

letter.

14.2 If you wish to contact us in writing, or if any clause in these Conditions requires

you to give us notice in writing, you can send this to us by email

tom@theglasgowtreesurgeon.co.uk . We will confirm receipt of this by contacting you

in writing, normally by email.

14.3 If we have to contact you or give you notice in writing, we will do so by email or

by pre-paid post to the address you provided to us in your order

14.4 Any notice given by you to us, or by us to you, will be deemed received and

properly served 24 hours after an email is sent, or three days after the date of posting

of any letter. In proving the service of any notice, it will be sufficient to prove, in the

case of a letter, that such letter was properly addressed, stamped and placed in the

post and, in the case of an email that such email was sent to the specified email

address of the addressee.

ADDITIONAL TERMS AND CONDITIONS IN FORCE

15. Entire Agreement

15.1 These Conditions and any documents referred to within these Conditions set out

the whole of our agreement relating to the supply of goods to you by us. Nothing said

by any sales person on our behalf should be understood as a variation of these

Conditions or as an authorised representative about the nature or quality of any

goods offered for sale by us. Save for fraud or fraudulent misrepresentations, we shall

have no liability for any such representations being untrue or misleading.

16. Jurisdiction

20.1 These Conditions are governed by Scottish Law. This means a contract for the

purchase of products and any dispute or claim arising out of or in connection with it

will be governed by Scottish Law. You agree that the court of Scotland has non-

exclusive jurisdiction.

17. Invalidity

17.1 If any part of these Conditions is unenforceable (including any provision in which

we exclude our liability to you) the enforceability of any other part of these conditions

will not be affected.

18. Dispute resolution

18.1 In the event of any dispute or disagreement arising out of or in connection with

the contract or any breach of contract, either party may serve notice upon the other,

setting out brief details of the dispute that has arisen and the parties shall use

reasonable endeavours to settle the dispute by good faith negotiation.

18.2 If the dispute cannot be resolved within 28 days of either party serving notice of

a dispute, the parties shall submit the dispute to a neutral adviser.

18.3 Either party may give written notice to the other explaining the dispute,

proposing three suitable persons to be appointed.

18.4 If the parties accept any recommendations made by the neutral adviser or

otherwise reach agreement as to the resolution of the dispute, such agreement shall

be recorded in writing and signed by the parties, and neutral adviser as a witness, at

this point the agreement shall become binding upon the parties.

18.5 The costs and fees of the neutral adviser shall be borne equally by the parties.

The parties shall bear their own costs of all other aspects, including legal advice, of

the ARD procedures.

18.6 If the dispute is not resolved by the independent adviser then the dispute can be

resolved via court proceedings.

Revised 28 th October 2023.I